A new client books online and the system holds the appointment for review because the treatment requires a patch test first. They are booked into a test rather than turned away on the day.
During treatments, each session records the device and settings used. The practitioner escalating fluence in session four can see exactly what session three tolerated.
A client asks about a reaction three weeks later. The record shows the patch test date, the outcome, the settings used and the aftercare sent, in one place, which is the difference between a conversation and a claim.