Protect the slot and the revenue

When someone does not show up, record it, free the time for the next client, and make sure the money matches what your service policy already promised. No awkward conversations after the fact.

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Empty Chairs Still Cost You

No-shows waste practitioner time and tied-up inventory, but chasing what was agreed after the appointment is uncomfortable for everyone. You need a consistent outcome across the calendar, the payment record, and the booking history, without turning every missed appointment into a finance project.

Feature breakdown

Everything you need for no-show protection, built for aesthetic clinics.

Clear OutcomeNo-Show Is a Real Status

Mark appointments as no-show with a clean, correctable record. If a mistake is made, the status can be updated without losing the history of what happened.

Money Matches PolicyKeep Prepayments That Make Sense

For services on upfront or deposit terms, marking a no-show retains what was already collected at booking. No new charges are invented and no awkward conversations are needed. The pricing policy was there for exactly this situation.

Late Cancel RulesA Cut-Off Before the Clock Runs Out

Set how many hours before an appointment a client can cancel without penalty. Inside that window, the platform makes it clear that deposits and prepayments will not be refunded, so late cancellations are handled with the same consistency as a no-show every time.

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Frequently asked questions

Still have questions? Contact our team.

If someone paid a deposit and never shows up, does the system charge the remaining balance automatically?

No. The no-show flow retains what policy already justified, whether that is a deposit or a full prepayment. Nothing additional is charged automatically.

How is that different from a late cancellation?

Self-serve cancellations respect your cancellation window. Outside it, clients are shown what is and is not refundable. Inside it, they are told clearly that any payment already taken will be kept. The logic mirrors what you would do marking a no-show yourself.

Does marking a no-show free up the slot for someone else?

Yes. No-show sits alongside cancelled in the group of statuses that do not block availability, so the time becomes bookable again immediately.

Make Missed Appointments Boring, in the Best Way

Pair deposit and upfront policies with a proper no-show status, fair late cancel windows, and a calendar that only counts real appointments as live. Protection becomes part of how you run the business, not a conversation you dread having.

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Other tools that work alongside no-show protection.

Online Payments

Get paid at the point of booking via Stripe, straight into your account, on your terms.

Dynamic Pricing

Peak hours priced like peak hours, quiet slots turned into gentle incentives, all automatic.