Clear Outcome
No-Show Is a Real Status
Mark appointments as no-show with a clean, correctable record. If a mistake is made, the status can be updated without losing the history of what happened.
Protect the slot and the revenue
When someone does not show up, record it, free the time for the next client, and make sure the money matches what your service policy already promised. No awkward conversations after the fact.
No card required • Cancel anytime
Excellent
Empty Chairs Still Cost You
No-shows waste practitioner time and tied-up inventory, but chasing what was agreed after the appointment is uncomfortable for everyone. You need a consistent outcome across the calendar, the payment record, and the booking history, without turning every missed appointment into a finance project.
Feature breakdown
Money Matches Policy
Keep Prepayments That Make Sense
For services on upfront or deposit terms, marking a no-show retains what was already collected at booking. No new charges are invented and no awkward conversations are needed. The pricing policy was there for exactly this situation.
Late Cancel Rules
A Cut-Off Before the Clock Runs Out
Set how many hours before an appointment a client can cancel without penalty. Inside that window, the platform makes it clear that deposits and prepayments will not be refunded, so late cancellations are handled with the same consistency as a no-show every time.
How it works
- 1
Price services with risk in mind
Set payment policies per service: no charge, deposit, or full upfront. Define a cancellation window that reflects how tight your diary runs.
- 2
Run the day honestly
When someone does not turn up, mark the no-show. The appointment clears from your live schedule and the payment record stays tied to what was already collected.
- 3
Communicate and correct
Your booking terms cover cancellations and no-shows as a business-owned policy. If a status was recorded incorrectly, it can be updated and the record stays intact throughout.
FAQ
Still have questions? Our team can help you get set up with confidence.
If someone paid a deposit and never shows up, does the system charge the remaining balance automatically?
No. The no-show flow retains what policy already justified, whether that is a deposit or a full prepayment. Nothing additional is charged automatically.
How is that different from a late cancellation?
Self-serve cancellations respect your cancellation window. Outside it, clients are shown what is and is not refundable. Inside it, they are told clearly that any payment already taken will be kept. The logic mirrors what you would do marking a no-show yourself.
Does marking a no-show free up the slot for someone else?
Yes. No-show sits alongside cancelled in the group of statuses that do not block availability, so the time becomes bookable again immediately.
Make Missed Appointments Boring, in the Best Way
Pair deposit and upfront policies with a proper no-show status, fair late cancel windows, and a calendar that only counts real appointments as live. Protection becomes part of how you run the business, not a conversation you dread having.
No card required • Cancel anytime